£25 / month · 15 managed units included · then £1.25 / unit / month
Choosing in-house in 5s
Plumbing
Water pooling on the kitchen floor from under the sink.
Repair updateYour housing team is reviewing your reportWith your housing team
Requested just now
REP-000247
OR
Repair Journey
Resident
9:41
Resident
HomeReport repair
Dana Whitfield…▾
Good morning, Dana×
Here’s what changed since your last visit.
🗓️A visit window is waiting for you to confirm
⭐Your electrical repair is complete — feedback requested
✅Your damp and mould repair has been closed
Your home
Repairs at home
14 Elmwood Road, Herne Hill, London, SE24 9NRWhole house · 2-bed
Your tenancy
Your tenancy information maintained by your housing team.
1Upcoming1In progress1Feedback
Heating
Radiator in the front bedroom stays cold even when heating is on.
Action requiredConfirm proposed visit windowSat, 12 Jul · 12pm – 4pmAccept or request another time
Requested 4 Jul 2026 · 1:58am
Visit being prepared
REP-000006
Electrical
Kitchen socket sparking intermittently since this morning.
Repair updateYour repair is completeLet your housing team know how it went — a quick private rating helps them keep improving.Feedback requested
Waiting for your feedback☆☆☆☆☆Leave feedback
Requested 16 Jul 2026 · 4:40am
REP-000008
Damp & mould
Damp found behind the washing machine area.
Feedback received
Repair updateYour repair is completeThe repair has been closed by your housing team. Any feedback you shared stays with the repair history.
Requested 25 Jun 2026 · 8:47pm
Repair closed
REP-000002
Visit feedback★★★★★View feedback history
Live Queue
Coordinator
9:41
Coordinator
Maya Bennett▾
PropertyOperationsRepairsTeamQA review
Good morning, Maya×
Here’s what changed since your last visit.
⚠️Ten repairs need coordinator action
🛠️Six repairs need assigning
🧾Contractor commercial response is waiting
🏠Six new resident repairs have arrived
✅One repair is waiting for QA review
Operations workspace
Repair queue
Work waiting for dispatch — intake, triage, and QA revisits. Ordered urgent → high → medium → low (oldest first per tier). Capability filters are advisory only.
Rent-to-rent operators running managed property: repairs, residents, contractors, compliance and landlord relationships on one operational record.
What does the R2R package include?
Property and resident operations, repairs and maintenance, compliance and evidence, workforce and contractors, landlord access and operational communications. The package includes 15 managed units.
How does pricing work?
£25 per month includes 15 managed units, then £1.25 per additional managed unit per month. HMOs and blocks count per assignable room; single-lets count as one unit. No VAT is currently added. Billing is monthly.
Can contractors and landlords access their own view?
Yes. Contractors work inside the same governed workflow through their own portal, and landlords get a read-only view of progress, evidence and compliance on their property.
Do residents get their own portal?
Yes. Residents report issues and follow progress from mobile or web, and their reports land directly on the shared operational record.
Is my data secure?
Each organisation's data is kept separate in the application and the database. Operational events are kept on a durable timeline, and organisation-scoped export is available with a documented recovery path.
Each organisation's data is kept separate in the application and the database.