Help centre

Find your way around Clarity.

Start with the area you are working in, or sign in for guidance based on your actual workspace and permissions.

Getting started

How do I create an account?

Use Sign in to create an account or return to one you already have. After you sign in, Clarity takes you through organisation setup so the workspace matches the organisation you are running.

How do I choose an organisation type?

Organisation type is selected when you set up the workspace. Rent-to-Rent Operator is available now. Other organisation types shown on the public site are marked Coming soon until they are released. The homepage selector is the public list of that availability.

What is a Clarity workspace?

A workspace is the organisation-scoped place where properties, people, work, evidence and communication sit on one operational record. What you can see and do follows the role you have been given.

Rent-to-Rent

How do I add properties?

In a Rent-to-Rent workspace you add properties to the portfolio so occupancy, work and compliance sit on the same record. Each property keeps its own history rather than living in a separate spreadsheet.

How do rooms and managed units work?

Managed units are the commercial count used for the Rent-to-Rent package. Assignable rooms in an HMO or block each count as one managed unit. A single-let counts as one managed unit for the whole property.

How do residents and placements work?

Residents and placements are recorded against the property so occupancy stays on the same history as repairs and evidence. Residents can report issues from their own view, and those reports land on the shared operational record.

Where does compliance evidence sit?

Certificates, inspections and other evidence stay attached to the property and the work they belong to. Clarity helps you keep that evidence ready. It does not determine or guarantee legal compliance.

What can landlords see?

Landlords get a read-only view of progress, evidence and compliance on their property. They do not work inside the operator workflow.

Repairs

How is a repair reported?

A repair can be reported from the resident view or by the team. The report is attached to the property record so it is not lost in a separate inbox.

What happens after intake?

Intake, triage and assignment happen on the same repair record. The people responsible can see the context, history and evidence without reconstructing it from messages.

How are visits scheduled?

Visits are scheduled against the repair so the appointment stays with the work. Signed-in staff who have connected a Google account can also project meetings onto Google Calendar.

How is work completed?

Completion, including photos and notes, is recorded on the repair. That evidence stays with the job rather than in a separate folder.

How do QA and closure work?

QA and closure are steps in the same repair lifecycle. The record shows who did the work and what was checked before the job is closed.

People and access

How do team roles work?

Roles describe operational responsibility. Residents, contractors, landlords and staff each see a view that matches what they need to do, not a copy of everyone else's workspace.

How do I invite staff?

Managers and admins invite staff from the team settings in the signed-in workspace. Access is granted by role, not by sharing a generic login.

What is role-based access?

Permissions follow the responsibility of the role. People remain accountable for the actions they take on the record.

How is workspace data kept separate?

Each organisation's data is kept separate in the application and the database. Operational events are kept on a durable timeline, and organisation-scoped export is available.

Communications

Where do operational conversations live?

Messages, photos and files that belong to the work stay on the operational record, so the conversation is not a separate channel that has to be reconstructed later.

What is a Connected Google account?

Signed-in users can connect a Google account from profile or email settings. That connection is used for Google-powered features such as sending from the connected account and calendar projection, subject to the permissions of the workspace.

How do meetings and calendar projection work?

Meetings scheduled in Clarity can be projected to Google Calendar when a Connected Google account is in place. Projection status is visible on the schedule so you can see whether an appointment has been sent to the calendar.

Billing

How is the Rent-to-Rent package priced?

The Rent-to-Rent package is £25 per month and includes 15 managed units. Each additional managed unit is £1.25 per month. For an HMO or block, each assignable room counts as one managed unit. For a single-let, the whole property counts as one managed unit. No VAT is currently added. Billing is monthly.

How are managed units counted?

The Rent-to-Rent package is £25 per month and includes 15 managed units. Each additional managed unit is £1.25 per month. For an HMO or block, each assignable room counts as one managed unit. For a single-let, the whole property counts as one managed unit. No VAT is currently added. Billing is monthly.

How often is billing collected?

Rent-to-Rent package billing is monthly. No VAT is currently added.

Signed-in help

After you sign in, Ask Clarity can explain the current workspace in context of your role and permissions. It is guidance inside the product, not live human support.

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