Terms of use

These terms cover public Clarity pages, Marketplace, the paid Rent-to-Rent (R2R) package, and the optional Connect AI feature. Using those services means you agree to this notice.

Marketplace

Clarity Marketplace helps renters discover homes whose availability is projected from operator tenancy and compliance records. Listings are published by housing operators using Clarity, not by Clarity as a landlord.

Information on public listings is provided by the publishing organisation. Rents, deposits, availability, furnished status, and compliance-derived facts such as a current EPC rating are projected from Clarity records where they exist. Clarity does not invent missing property facts.

Submitting an enquiry does not create a tenancy, reservation, or guaranteed viewing. The publisher decides how to respond. Clarity may remove or suppress listings that fail marketability rules, including missing or expired required compliance evidence.

Rent-to-Rent package

The R2R package is a paid monthly subscription for operators. Billing is monthly. No VAT is currently added. Workspace access follows successful subscription activation after checkout.

Payment is processed by Stripe. The subscription continues on a monthly cycle until it is cancelled through Stripe billing for that organisation. Clarity does not advertise a trial, free onboarding, or a “cancel any time” consumer cooling-off promise on these pages.

Operators are responsible for the accuracy of records they store in the workspace and for inviting only people who should have access. Clarity is operational software; it does not determine or guarantee legal or licensing compliance.

Connect AI

Connect AI is optional. It lets a workspace user connect their own account with an AI provider, such as Anthropic (Claude), OpenAI (ChatGPT), Google (Gemini), xAI (Grok) or another compatible service, using an API key from that provider, and then work with that AI inside Clarity.

Your agreement with the AI provider is between you (or your organisation) and that provider. Its terms, usage policies and charges apply. The provider bills you for what you use, separately from Clarity and from any chat subscription you hold with them. Clarity does not charge for that usage and is not responsible for the provider's service, availability or charges, including usage by people you share your connection with. Only connect a key you are authorised to use.

When you use a connected AI, Clarity sends it what you type and attach, the earlier messages in that conversation, and the Clarity records the AI asks to read on your behalf. It can only read what you can already see in Clarity. Your organisation must be entitled to share those records with the provider you choose, and is responsible for telling the people in those records where its own notices require it. An organisation admin can turn Connect AI off for the workspace.

AI output can be wrong. Check it before you rely on it. A connected AI can prepare drafts, but nothing is saved to Clarity, sent, deleted or paid until a person confirms it, and you are responsible for what you confirm. Content you save in Clarity with a connected AI's help is covered by these terms in the same way as anything else you save.

You can share your connection with other users in your organisation and withdraw that at any time. People you share with use your connection; they never see your key. Disconnecting deletes the key Clarity holds. You can also revoke the key in your provider's account.

Acceptable use

Do not misuse Marketplace or the workspace to harass operators, scrape personal data, or attempt unauthorised access. Clarity may refuse service where misuse is detected.